Privacy Policy

Effective Date: June 2024
Last Updated: June 10, 2024

Applicability

This Privacy Policy describes how Caryze collects information from and about customers, prospective customers, vendors, contractors, and business partners. This includes visitors of the Caryze websites where this Privacy Policy is located, including https://www.caryze.co and any related service booking platforms or landing pages operated by Caryze.

This Privacy Policy does not cover the privacy practices of independent contractors, licensees, or other businesses we partner with.

Please do not use our website or services if you do not wish to have your information used as described in this Privacy Policy.

We Collect Information From and About You

Contact Information – For example, if you schedule a service appointment, we collect your name, email address, mailing address, and phone number.
Vehicle & Service Information – We may collect details such as your vehicle make, model, year, VIN, and service history related to paint protection film, wraps, tinting, ceramic coating, detailing, or other services.
Payment Information – Our payment processors may collect your credit card number, billing address, and related details when you make a purchase.
Employer or Business Information – If you represent a company (e.g., a dealership or fleet), we may collect your employer’s name, business address, and contact details.
Submitted Information – We may collect information you post or submit through our online forms, review platforms, or customer feedback tools. This may include before-and-after photos you provide or authorize us to capture for marketing purposes.
Demographic Information – Such as your preferred language, city, state, ZIP code, and, if relevant, your age range.
Site Usage Information – If you use our website, we may collect your IP address, browser type, operating system, device identifiers, pages visited, and the referring or exit site.

How We Use Your Information

We may use your information to:

Provide and Manage Services – Schedule, confirm, and complete your requested services.
Respond to Your Requests – Address inquiries, service concerns, or feedback.
Process Payments – Facilitate secure payment transactions.
Improve Our Services – Monitor website performance, track usage patterns, and enhance user experience.
Protect Our Company and Customers – Detect, investigate, and prevent fraudulent or unauthorized activity.
Marketing Purposes – Send updates, promotional offers, and news about our products or services.
Communicate With You – Send appointment reminders, follow-up surveys, policy updates, and other relevant communications.
Comply With Legal Obligations – Meet applicable laws, regulations, and court orders.

How We Collect Information

Directly From You – Through online forms, service requests, contracts, estimates, or in-person visits.
Passively – Using cookies, analytics tools, and other technologies to track website activity.
From Third Parties – Such as dealerships, business partners, or referral programs that provide us your information with your consent.
By Combining Data – We may combine information collected online with offline records to ensure accuracy and completeness.

How We Share Information

At Caryze, we do not sell, rent, or trade your personal information.

We only share your information when it is necessary to operate our business and complete your transaction, such as:

Payment Processing – To securely process your credit card or other payment method.
Service Fulfillment – To coordinate with trusted vendors, suppliers, or subcontractors if needed to complete your requested service.
Legal Compliance – If required to comply with applicable law, regulation, or valid legal process.
Business Continuity – In the event of a sale, merger, or transfer of ownership, your information may be included to ensure service continuity.

Outside of these limited situations, your information remains private and protected.

Your Choices

Marketing Emails – You can opt out by following the unsubscribe link in our emails.
SMS Messages – Reply “STOP” to unsubscribe from text communications.
Cookies – Adjust your browser settings to limit or block cookies.
Access & Deletion – You may contact us to request access to the information we hold about you, or to ask us to delete your personal information, except where we must retain it for legal, contractual, or operational reasons.

California Residents’ Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of your personal information. Contact us at policy@caryze.co to exercise these rights.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

Security

We use reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Data Storage Location

Information we collect may be stored in the United States and is subject to U.S. law.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices, and you should review their policies separately.

Contact Us

If you have any questions or requests regarding this Privacy Policy, contact us at:

Caryze Corp
Email: policy@caryze.co
Phone: (781) 755-6226
Address: 18 Willard St, Peabody, MA 01960

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Last Updated” date.